Man on Wheelchair


With Our Caring Hearts Home Care Assistance, you can maintain your independence, health and well-being at home. Our trained, professional and friendly staff can help you discover the services you want and need to continue living at home, maintaining your independence and staying social.

You may want some help with managing your household, your personal or medical care, or you might want support to maintain contact with your family and friends. Let us take away the stress so that you can get on with enjoying yourself.

We work with you to help you to remain independent and in your home. Our programs produce results, supporting you to live your best life. We ensure our services and packages meet your
specific needs, which could include help around the home, transport, shopping and personal care – whatever you like, we tailor a solution for you from our different levels of assistance.


  • Basic care needs: Level 1

  • Low-level care needs: Level 2

  • Intermediate care needs: Level 3

  • High-care needs: Level 4

We provide care across all four levels of Home Care Packages. We work with you, your family and/or carer to create a personalised service plan, tailored to your needs, that enables you to continue
to enjoy life independently at home. Our friendly and experienced staff can visit you at home, or speak to you on the phone, to find a solution that works for you.

Our staff come from more than 25 language backgrounds so if you have specific cultural needs, you’re in safe hands.

We also offer culturally specific packages including those for:

  • people for whom English is a second language

  • people who identify as LGBTIQ.

Commonwealth Home Support Program

If you need basic assistance with daily tasks, the Commonwealth Home Support Program (CHSP) may be a suitable option for you. CHSP offers entry-level services such as cleaning, home maintenance, personal care and health services, supporting you to live well and independently in your own home.

Our team can work with you to arrange services and support that best suit your needs.

Veterans Home Care Services

The Department of Veterans Affairs (DVA) program is designed to assist eligible people who need a little practical help to continue living independently at home.


Home Help aims to maintain or boost people’s independence at home by assisting with general tasks such as cleaning, laundry and shopping.

Personal Care assists with  essential daily tasks such as bathing, getting dressed, toileting, other personal care and basic medical requirements, and preparing meals.

For further details on accessing support from DVA please visit